Senior Engineer for the Voice Design Team assisting with design, implementation, and maintenance of the Boston Children’s Hospital Unified Communications infrastructure:

• Architect and Lead Engineer of the BCH Telephony Security & SecureLogix Hardening, Enterprise Contact Center Modernization, Cisco Unified Communications Organization-wide Upgrade, and BCH Remote eWorker Initiatives. Responsible for the development, deployment, operations, maintenance, upgrading, and training of the aforementioned systems.
• Jointly responsible for enterprise VOIP and Communications infrastructure including, but not limited to, the Cisco Unified Communications Environment, third-party Cisco UC Applications, Analog and Fax systems, Business Unit Telephony Uplinks & Integrations, VoIP Data-Center Infrastructure, and Next-Generation Mobility Implementation.
• Advisor to IT Leadership on development, budget, implementation, and support of new and existing VOIP and Communications initiatives and infrastructure.

Senior Applications Engineer and Architect for the Corporate Telecommunications Team assisting with design, implementation, and maintenance of the Steward Health Care communications infrastructure:

• Architect and Lead Engineer of the Steward TeleHealth offerings, Next-Generation Contact Center Development, Steward Live Broadcasts and Productions, and Steward Integrated Communications and Security Initiatives. Responsible for the development, deployment, operations, upgrading, and training of the aforementioned systems.
• Jointly responsible for global VOIP, Video, and Communications infrastructure.

Lead Mobility Voice Engineer and Architect for the Telecommunications Enterprise Team assisting with design, implementation, and maintenance of the Partners Healthcare communications infrastructure. Key areas of focus and proficiencies include the following:

• Member of the Enterprise Team focusing on projects across the Partners Healthcare System.
• Architect and Lead Engineer of the Partners Cisco Jabber offering, Distributed Antenna System Cellular Network, and Partners Employee Alert System. Responsible for their development, deployment, operations, upgrading and training.

GSC Engineer for Global Service Center assisting clients with escalation and critical incidents and developing new internal systems designed to increase efficiency and productivity. Key areas of focus and proficiencies include the following:

• Primary escalation engineer for all VoIP clients and tickets that require rapid communication response times and a high level of technical to business language translation.
• Development and distribution of information repository systems, deployment software packages, and knowledgebase documentation.

Lead Telecommunications Network Engineer for New England assisting with the implementation and maintenance of a new Cisco networking environment. Key areas of focus and proficiencies include the following:

• Implementation and support of Cisco Unified Call Manager and Cisco Unity Connection VOIP accounts, endpoint devices, data center hardware, telepresence systems, and networks.
• Executive network and VOIP support.

Summer Intern Network Engineer focusing on Cisco network fundamentals including:

• Troubleshooting connectivity issues.
• Installation and configuration of VOIP & TelePresence systems.